Successful business solutions for IT Service Management and Enterprise Service Management
Providing effective and practical solutions across various industries for over 30 years, our expertise ensures exceptional results tailored to your needs.
Explore our wide range of services, all are customisable based on initial discussions, to agree on expectations, scope, and outcomes, designed to drive success and innovation in your organisation.
Service Desk
Optimise your IT service desk with our fast, proven consultancy services, including maturity assessments, health checks, and best practice alignment. Enhance performance and user experience with tailored solutions that ensure efficient operations and industry-leading practices.
ITSM Tooling
Looking to review the ITSM tool market and require guidance? We offer independent market analysis workshops, readiness planning, plus procurement and implementation support.
ITSM Practices
Enhance the value of your ITSM practices with practice-specific workshops, assessments, and process design. We cover core practices like incident, SLM, problem, change and knowledge, as well value-added areas such as AI, XM (XLAs) and metrics.
Business Change
Drive successful business change with consultancy services, including ITSM simulation workshops, leadership programmes, feasibility, steering, sourcing support, and strategic support on transformation projects.
Automation & AI
Are you looking to enhance the efficiency of your organisation by introducing automation or AI but don’t know where to start? Our consultancy services can help get you started by providing feasibility or decision-making support.
Experience Management
Elevate IT experience management with our consultancy services, including experience management workshops, XLA/SLA development, journey mapping, and value stream analysis. Enhance your IT operations and customer satisfaction with tailored solutions.
Meaningful Metrics
Do you need to modernise your reporting and metrics? Our meaningful metrics services guide you to build quality data, develop advanced reporting models and help to demonstrate service value.
Mentoring & Development
BRC provides a variety of individual and team-based mentoring and coaching services – this includes free slots when available for those aspiring to grow and develop their ITSM careers.
How we work
Open, effective, independent consulting
We work with our clients to identify and build practical solutions. Our approach is positive, pragmatic, and human, not driven or defined by any particular model or framework – although we can of course use and reference these if needed.
Good consultancy enables and supports people and organisations to do what’s needed to be successful – themselves.
Discovery
This goal is to quickly build an understanding of the organisation, people, and challenges, in order to be able to suggest improvements. This is delivered via interview sessions, individual and group meetings, plus data gathering via survey questionnaires and document sharing.
Analysis & Review
The involves a review of discovery materials, plus research and input from industry sources as required. Then work to analyse findings and come up with various risk and decision options and recommendations.
This is delivered with minimal need for client interaction although there are usually one or more feedback and iteration discussions involved.
Solutions
Work is concluded by providing feedback on issues and options, with recommendations and interactive decision support to identify the best actions to take. Including, the delivery of a management report, plus an online presentation workshop and other materials as required.
Ongoing support, people support, tools and documentation are available as needed to support project kick-off and to get started on relevant work.
