ITSM Practices
Enhance the value of your ITSM practices with practice-specific workshops, assessments, and process design. We cover core practices like incident, SLM, problem, change and knowledge, as well value-added areas such as AI, XM (XLAs) and metrics.
ITSM Practices Services
ITSM Health Check: A fast external review to identify areas for improvement and how to transform for success – high level or for specific practices.
ITSM Overview & Practice workshops: 1-day and half day workshops as needed to develop capabilities and knowledge across teams - ITSM/ITIL overviews, plus practice focussed sessions - Incident/problem/change/SLM/catalogue/knowledge etc.
ITSM Project Support: This can range from regular steering input, specific take delivery or extensive project and interim management support, for ITSM and ESM transformation.
Our Approach
Together we’ll find new opportunities and jointly transform your service.
What are the key elements of our consultancy approach..?
01
Discovery
The goal is to quickly build an understanding of the organisation, people and challenges, in order to be able to suggest improvements. This is delivered via interview sessions, individual and group meetings, plus data gathering via survey questionnaires and document sharing.
02
Analysis & Review
This involves a review of discovery materials, plus research and input from industry sources as required. Then work to analyse findings and come up with various risk and decision options and recommendations.
This is delivered with minimal need for client interaction although there are usually one or more feedback and iteration discussions involved.
03
Solutions
Work is concluded by providing feedback on issues and options, with recommendations and interactive decision support to identify the best actions to take. Including, the delivery of a management report, plus an online presentation workshop and other materials as required.
Ongoing support, people support, tools and documentation are available as needed to support project kick-off and to get started on relevant work.
Our Approach
Together we’ll find new opportunities and jointly transform your service.
What are the key elements of our consultancy approach..?
01
Discovery
The goal is to quickly build an understanding of the organisation, people and challenges, in order to be able to suggest improvements. This is delivered via interview sessions, individual and group meetings, plus data gathering via survey questionnaires and document sharing.
02
Analysis & Review
This involves a review of discovery materials, plus research and input from industry sources as required. Then work to analyse findings and come up with various risk and decision options and recommendations.
This is delivered with minimal need for client interaction although there are usually one or more feedback and iteration discussions involved.
03
Solutions
Work is concluded by providing feedback on issues and options, with recommendations and interactive decision support to identify the best actions to take. Including, the delivery of a management report, plus an online presentation workshop and other materials as required.
Ongoing support, people support, tools and documentation are available as needed to support project kick-off and to get started on relevant work.
